I switched because the price of the Freshbooks software increased and QuickBooks Online happened to have a good promotion that convinced me to switch. I pay for Full Service Payroll. Quickbooks puts the tax rate into the program - I do not have any access. I emailed a copy late in stating the tax rate as 0. The staff at Quickbooks entered the rate as 0. I have been begging them to fix this issue. I cannot fix it because they control what is entered.
I get no resolution and have been calling for over a month now dealing with this. I like the fact that I can track financial records from past years and do comparisons.
The software has glitches. If you need help, there is very little hope of ever getting your issues resolved. You will be told to email the technical people and they will respond or fix the issue. I have never had any resolution to this day and I have used Quickbooks since the 's.
If I could switch to another program without losing all my history, I would do it in a heartbeat. I have learned to deal with the problems but am very frustrated. I have threatening letters from the IRS to intercept my returns because the full service Payroll entered a tax rate incorrectly and I have been waiting for them to resolve the issue for over a month now.
It's hard to hear that you haven't been able to receive the support you need, Richard. We'd be glad to take a look at this for you and work towards a resolution.
Whenever you have the chance, please email qbcares intuit. We'll keep an eye out for your message. Accounting Software. Quickbooks Online Software. Learn More. Product Overview. User Reviews. Find out more: Visit Website. FrontRunners QuickBooks Online enables users to download and reconcile credit card transactions that allows businesses to organize weekly timesheets and track bank deposits.
What is Quickbooks Online? Quickbooks Online is a web-based accounting software that controls all aspects of the financial side of the business. The software can be used in multiple areas such as bookkeeping, payroll, invoice management, bank reconciliation, expense tracking, financial reporting, tax management, and more. How do you use Quickbooks Online? Quickbooks is a web-based system, which can be accessed from any web browser. There are no installations or downloads necessary to use the software.
Users can take photos of bills and submit them as expense proofs or share with the concerned stakeholders Full view. So I hope someone reads this and passes it along to the CEO.
Failure to do this means that you can't empathize with the customer and you don't know the journey we're taking and therefore you will continue to lose customers. This company has literally taken my client's banking information and included it in my payment profile so that I can pay QuickBooks with random checking accounts that belong to other people.
I have spent so many hours telling and retelling. Screen sharing and recounting the problem with no fix. In addition, they have constant glitches with everything as they increase prices but make things worse. For example, I will create an invoice only to find out that it will not save or send because the button is missing. The worst part is the "process" they have for submitting problems.
They keep you on the phone wasting your time while they build a case so the higher ups can decide if you are worth their time to help. I am beyond amazed that this company is not investigated.
Get buying tips about Business to Business Services delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. I have learned that it turns out that after an hour and 30 minutes, their whole system is designed in such a way that only customers can interact with bookkeepers so when they miss their appointments, there's literally nothing I can do.
They have disconnected every number associated with their bookkeeping department for customers. They didn't even miss their appointment. I received an automated call, answered it, it hung up on me instantly and the number instantly hangs up on you again if you try to call it back. I have never given a company this much money to be this disrespected in my entire life. This has been a worse customer service experience than any other company I have ever interacted with in my entire life.
I have tried for 5 days for QB to assist doing a refund of an eCheck. Simple enough, right? We have done refunds several times before. It is a rather simple process. The problem was, myself, my accountant nor 4 different QB 'customer service' reps were able to locate the actual eCheck to refund it. My client had already started leaving negative reviews for me, and told others in my industry I wasn't giving his money back.
She was able to figure out a way to at least find it, and did a refund. And then agreed to call me back the next day at 11a for a follow-up to verify it was indeed refunded.
Fast forward to yesterday at 11a scheduled time. I was at my desk, ready for the call. I get a call at p as I was walking out the door my my lunch appt. She apologized she missed the time, and wanted to go over the transaction. I didn't have time. I was irritated because the refund had NOT posted, and had not gone through. She said she didn't have any other solutions. Ahh what? Soooo I got upset. I wanted to speak to a manager. She informed me that her Manager was unable to actually do anything on my account, but she can 'hear' my complaint.
She came back on and said the manager will call me back within 15 minutes. She was delightful. She 'understood' my problem. I asked if she was a biz owner, to which she replied yes. So I asked if she ever had this problem, she said no. I said I'm at your mercy, and a client who is taking QB's lack of fixing the issue out on me. She listened to my complaint. Then told me she can't help me. But if I wanted to 'waste her time', she would review the audio recording.
I got hot. I set an appt at That is when I had time. I just want them to fix the issue THEY have. I told her "you aren't going to help are you?!?
I asked if she was there. She said she didn't want to interrupt me. She would not give me an answer on what to do. She then came up with excuses. When I asked for contact info for her boss, she said I can't talk to them.
I said, I never asked to speak to them. An email would be fine. She said, "You can't 'communicate' with them. She told me that my callback at 11 was just as a "good faith". That the customer service rep was only a tier 1, and that she had answered another call 3 minutes before 11, and didn't know she'd get stuck on a call. She also said since I was so busy and my time is so valuable, maybe I should have an employee take care of the issue.
You aren't required to fill out every field in an expense or income entry, but the more detailed your records are, the more useful certain reports can be. For example, with QuickBooks Online Plus and Advanced, you can track inventory and do job costing — that is, you can figure out how much you spent to complete a certain project.
Even without those higher-level plans, you can create custom tags and run reports based on where you make and spend money. These features can help you organize your finances and provide insights such as cost-cutting opportunities or sales trends that you can use to improve and grow your business. Inventory management: With QuickBooks Online Plus and Advanced, you can track inventory and cost of goods, and set up low stock alerts.
You can also create purchase orders, manage vendors and sync your inventory with third-party platforms like Amazon and Shopify. Although some competitors, like Xero , include comparable inventory management tools, other alternatives like FreshBooks and Wave offer very basic inventory tracking features.
QuickBooks Online gives you access to an impressive marketplace of over apps — including third-party tools as well as QuickBooks add-ons. Other apps can help you prepare for taxes, get business funding, run payroll, manage customer accounts and generate various financial reports and insights. Some apps including QuickBooks Time have associated fees, whereas others are free. This might not necessarily be the case with less ubiquitous accounting software. You also have the option to find an accountant through the QuickBooks ProAdvisor network, too.
And — with or without a professional — the online resources related to QuickBooks Online are abundant. QuickBooks offers video tutorials, webinars and training classes, as well as community forums, support topics and other resources on its website. You always have the option of contacting QuickBooks customer support directly for any help you may need as well. Competitors can offer plans with lower monthly fees and similar features.
QuickBooks Online is easiest to use if you have some knowledge of basic accounting concepts. Whereas you might be able to use some software alternatives without explanation, it may take some time to get the hang of QuickBooks. Watching tutorials, reading support pages or consulting experts for advice are all great options to learn how to use QuickBooks Online for your business.
Pros: With a robust mobile app, FreshBooks is a strong option for freelancers and independent contractors, as well as self-employed professionals on the go. FreshBooks has a client self-service portal, unlimited estimates, invoices, time tracking and expenses included in all plans. This software also offers mobile mileage tracking, inventory tracking and both phone and online customer support. Xero offers lower-priced plans — with unlimited users, inventory management and bill pay included in each.
Pricing: Free. Add-ons will have associated costs. Pros: Wave is one of the only truly free accounting software options on the market. Wave is easy to use, offers unlimited invoicing, income and expense tracking, bank and credit card connections, as well as account users.
Wave includes double-entry accounting, and allows you to accept credit card and ACH payments and set up recurring billing. Cons: Wave does not offer some of the more advanced features that competitors can provide — such as time tracking, inventory management or project profitability.
Like Xero, Wave limits customer support to live chat and does not offer phone-based support. How does QuickBooks Online work?
Benefits of QuickBooks Online. Drawbacks of QuickBooks Online. Alternatives to QuickBooks Online. Show More. Deciding factors. QuickBooks Online. Shop Now. Double-entry accounting. Learning curve to getting started.
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